When, where and how?

You are welcome to pick up your keys at SGS Customer Service, Kaserntorget 11, from 12 noon to 4 p.m on the moev-in day. According to the Tenancy Act, it is not possible for us to hand out keys earlier than 12 noon.


If the move-in day falls on a Saturday, Sunday or other public holiday, you may not move in until the following weekday, and even then you can collect the keys no earlier than 12 noon.

Plan for long queues on move-in day as many students pick up their keys. If you are not going to move into your home on move-in day, we recommend that you pick up your keys on one of the following days when the queues are significantly shorter. You can then collect the keys between 9 a.m and 4 p.m.

Since SGS Customer Service is located in central Gothenburg, we recommend that you get here by public transport, bicycle or on foot. There are no parking facilities.

To be able to sign for keys, you must have the following documentation below with you. For faster processing, we ask that you have the documents ready to show when it is your turn.

  • Proof of identification.

  • Receipt for paid rent if it's not listed as paid on My pages (can be in the mobile phone).


If you are not able to retrieve your keys yourself, you can give someone a power of attorney to do so. The power of attorney must be witnessed and signed by two external witnesses.